Remote Assistance is a convenient way for someone in need of help to gain help from another person. It connects a support person to a person that is in need of assistance on their computer. I have used remote assistance in both the support role as well as a person in need of help. My opinion is this is a very helpful tool. Sometimes what a person is telling a support person and what actually is occurring are two different things. Having the remote assistance and being able to remote into a person needing help is extremely helpful to both the person supporting and the person helping. It definitely is a time saver and can eliminate frustration.
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